he message from Dreamforce 2025 is clear: The Agentic Enterprise is rapidly evolving from an abstract concept into the new standard for intelligent, connected, and human-centric business operations.    This year, Salesforce officially launched the General Availability (GA) of the Agentforce Life Sciences Cloud for Customer Engagement (ALSC-CE). This next-generation solution is fully powered by Agentforce 360, which is Salesforce's unified AI, data, and CRM platform.

The discussion about AI in companies is no longer a vision of the future. While the first wave automated processes and the second wave supported employees with generative AI, we are now at the beginning of the third wave: autonomous digital agents. But how can these be scaled, deployed securely, and linked to measurable business value? One possible answer: Agentforce – Salesforce’s platform for autonomous AI agents. Combined with CRM, it opens up entirely new ways to leverage customer data intelligently, create personalized experiences in real time, and seamlessly orchestrate business processes across departments.