Salesforce Partner for Intelligent Customer Experiences
Salesforce is one of the world’s leading platforms for CRM, customer experience, and data-driven customer interactions. With Salesforce, companies can unify marketing, sales, service, and commerce on a shared data foundation and create consistent customer experiences across all touchpoints.
As an experienced Salesforce partner, we support companies in implementing comprehensive Salesforce solutions—from sales, service, and commerce to Agentforce-based AI use cases. Together, we create scalable, future-proof customer experiences for a wide range of industries.
From Customer Data to Connected Customer Relationships
With AI features such as Agentforce, Salesforce is evolving into a pioneering platform for intelligent and autonomous business processes. We help you harness this potential in a targeted manner and optimize your customer journey for the long term—from strategy through implementation to operations. We support you both in the implementation and further development of traditional Salesforce solutions and in the adoption of new technologies such as Data 360 (formerly Data Cloud) and Agentforce.
As a leading Salesforce agency, we take the time to understand your goals and challenges and work with you to develop approaches that create real added value for your business.
Our Salesforce Solutions & Services
Unlock the full potential of your Salesforce solution! Together, we’ll analyze your needs and identify opportunities for optimization that align strategically with your goals. With our Salesforce Health Check, we’ll lay the foundation for a high-performing, future-proof platform.
Every industry has different requirements. Our experts combine Salesforce know-how with in-depth industry expertise—from manufacturing to consumer goods to field service. This enables us to create solutions that align with your processes and integrate seamlessly into your existing ecosystem.
We support you throughout the entire lifecycle of your Salesforce solution—from strategy and implementation to ongoing operations. Through ongoing support and optimization, we ensure that your systems operate reliably and deliver long-term value.
We develop intelligent solutions based on Salesforce and Agentforce. Whether it’s autonomous agents or automated processes, we help you streamline repetitive tasks, reduce the workload on your teams, and define and implement new AI use cases.
We develop intelligent solutions based on Salesforce and Agentforce. Whether it’s autonomous agents or automated processes, we help you streamline repetitive tasks, reduce the workload on your teams, and define and implement new AI use cases.
Salesforce bietet umfassende Lösungen für Vertrieb, Service, Marketing, Commerce, Integration und den Einsatz von KI. Wir helfen Ihnen, die passenden Produkte auszuwählen, sinnvoll zu kombinieren und optimal auf Ihre individuellen Business-Anforderungen abzustimmen.
Key Facts at a Glance
Salesforce Select Partner
Over 15 years of Salesforce experience
150+ Salesforce certifications
Competencies: Platform Expert, Service Expert, Marketing Accredited, Sales Accredited, Healthcare & Life Sciences Accredited, Manufacturing Accredited, Retail Accredited, and more
100+ Salesforce experts
80+ joint projects
Industry expertise in manufacturing, retail, healthcare, and life sciences
Why Salesforce with diva-e Conclusion?
As a Salesforce agency, we support companies across the entire Salesforce ecosystem. This includes, among others, Agentforce Sales, Agentforce, Service, Agentforce Service Portal, Agentforce Commerce, Agentforce Marketing, Data 360, MuleSoft, and other industry-specific solutions.
With more than 15 years of experience in digital marketing and Salesforce Enterprise projects, we offer our clients a comprehensive suite of solutions covering all key Salesforce clouds. We have a proven track record in Salesforce projects across various industries and have successfully completed multiple international rollouts.
Together with our colleagues from diva-e Conclusion’s specialized departments—such as Strategy Consulting or Paid Advertising—you’ll benefit not only from our in-depth Salesforce expertise but also from our entire service portfolio.
As a Transactional Experience Partner (TXP), we’re able to seamlessly integrate our full-service offerings with your existing Salesforce solutions to expand upon them or create a customized package tailored to your specific challenges.
Agentforce enables the use of autonomous AI agents within the Salesforce platform. We help companies identify suitable use cases, integrate agents securely, and deliver tangible value for sales, service, and marketing.
Our Salesforce Shopping Advisor, for example, uses AI-powered recommendations to help end customers make informed product selections.
Yes. Our Salesforce experts don’t just focus on the platform itself, but on your company’s entire value chain. Our multicloud expertise gives us a comprehensive view of your processes, enabling our certified Salesforce experts to propose, develop, and implement features that boost efficiency and sales: With Salesforce B2B, we can support your sales team, and thanks to MuleSoft, we can connect modern business solutions to your ERP backend.
In addition, we are in constant communication with software vendors, allowing us to offer you a full-service package backed by technical expertise across all technologies—which, for example, also enables integration with and use of Adobe or SAP applications in combination with Salesforce.
With our implementation and managed service offerings, we continue to support companies even after go-live. This includes support, monitoring, optimization, and the ongoing development of the Salesforce platform.